SOP ON REPAIR AND MAINTENECE WITHIN THE SOCIETY
- This SOP has been formulated with a view to lay down the procedures to be followed in order to ensure that repairs are carried out expeditiously and at a reasonable cost.
- The SOP specifies the following:-
(a) Reporting Procedure.
(b) Procedure to ensure expeditious action.
(c) Charges for Repairs.
(d) Division of Responsibility between the Society and the Flat Owners.
Reporting Procedure.
- Complaint Registers. Separate complaint registers will be maintained for Plumber , Electrician and Lift complaints. The registers will be kept in the office by day and in the generator room, outside office hours. At a future date, once the system stabilizes, digital means of lodging complaints will be introduced
- Promptness in attending to complaints. The plumber and duty electrician will note down complaints at 10 AM and 2 PM and attend to them in the intervening period and definitely by close of working hours. At this time, a chit will be issued the Plumber / Electrician, which will be signed by the complainant on completion of the work. Any payment made towards labour, as per rules, or spares will be entered. Only after the chit is received back in the office, will the complaint be closed. Complaints will be attended on all days.
- Division of Liability Between Flat Owner and Society. The division of responsibility between the Society and Flat Owners will be as under:-
(a) Plumber
(i) All pipes carrying water and sewerage centrally will be the responsibility of the Society. All pipes emanating therefrom, or joining into them will be the responsibility of the Flat Owner. Repairs within the Flat and replacement of any fittings will be a paid service. This will translate as under:-
Responsibility of Society.
(aa) Repair of Pipe Line up to take off for individual water tank.
(ab) Repair of fresh water pipe line up to the Flat. Any consequential damage to the walls will be the responsibility of the owner.
(ac) Repair of sewage /storm water pipe line, only in so far as blockage is concerned. Any leakages within Flats will be the owner responsibility.
(ad) Repair of damage to roof of building
(ii) Responsibility of Owner.
(aa) Repair of internal Pipe Lines (Water and Sewerage) within Flat.
(ab) Repair of all Pipe Lines from central take off point on the roof to the Flat. However, where more than one pipe line are involved, the Society may coordinate if the individual owners are unable to reach agreement.
(ac) Repair of Chajja of Balconies.
(ad) Labour charges for any repairs, including replacement of fitments.
(ae) Cost of spares for any service being provided.
(b) Electricians. Responsibility for supply up to the Meter will be of the Society. From the Meter up to the Fuze Box, Society Electricians will provide free service, but spares will be paid for by the owner. Within the Flats, repairs or replacement / installation of fixtures will be a paid service.
(c) Rate List for Paid Repairs. A rate list for paid repairs will be approved and laminated copy carried by the repairman. Any payments made will be endorsed in the complaint slip on completion of work. The current Rate Lists for Plumber and Electricians are appended at Appces A and B respectively.
(d) Fast Moving Spares. In order to ensure expeditious repair, the Plumbers will carry fast moving spares, as per the list approved by the Management. The Owners may use these on payment, if they are not in apposition to provide the requisite spares.
(e) Fine for Delayed Service. Provision for imposition of fine for delay in service has been introduced in to the contract of the Plumber and the terms and service of the Electricians. However, this will be only applicable in case of delay on complaints reported through the Complaint Register and not through those dealt with directly.
Supervision
- Primary responsibility for ensuring that the system functions effectively will be of the Supervisor, functioning under the OIC Maintenance. The Supervisor will also be responsible to ensure that the Society works for which bills are submitted, has actually been completed on ground, as claimed.
| COMPLAINT SLIP
SLIP N0. _____________ Date _____________ Time _____________ Flat No. _____________ Mobile No.____________ Nature of Complaint _______________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
Sig of Supervisor___________ COMPLETION REPORT 1. Repair completed on ______________ at _________________. 2. Amount paid on account of:- (a) Labour for ___________________________________ Rs________________ (b) Spare Part ____________________________________Rs _______________ 3. Remarks, if any. _________________________________________________________
Signature of Owner____________ |
Appx A
RATE LIST FOR PLUMBER
!. Bib Cock Fixing One Nos Rs 50/- (Inclusive-Cost of Washer only)
- Angle Valve Fixing -do- Rs 50/-
- Shower Fixing -do- Rs 50/-
- Jet Fixing -do- Rs 50/-
- All Extension Nipple Fixing -do- Rs 50/-
- Cistern Internal Set Fixing -do- Rs70/-
- Normal Blockage Clearance -do- Rs 50/-
- P Trap Blockage -do- Rs 100/-
9 Jali Fixing -do- Rs 50/-
- Wash Basin Blockage -do- Rs 70/-
- WC Pipe Fixing -do- Rs 50/-
- PVC Connector Fixing -do- Rs 50/-
- Mixer Fixing -do- Rs 150/-
- Cistern Fixing -do- Rs 150/-
- Wash Basin Fixing -do- Rs 200/-
- WC Fixing -do- Rs 300/-
- WC Seat Cover Fixing -do- Rs 50/-
- Towel Rod Fixing -do- Rs 50/- (Heavy Rs 100/-)
- Soap Dish/ Paper Holder Fixing -do- Rs 50/- (Ceramic Rs100/-)
- Water Tank Cleaning 1000Ltrs -do- Rs 400/- (500 Ltr – Rs 250/-
- Mirror Fixing (Simple) -do- Rs 100/- (Fancy – Rs 200/-)
- Water Tank Replacement -do- Rs 800/-
- Roof Pipe Replacement -do- Rs 250/- plus Rs 50 per joint
- Operation of Roof Crane -do- Rs 1,500
Note:-
- Rates for Major Blockages, Seepage, Pipe Replacement and work inside walls will be mutually negotiated.
- In order to ensure speedy repairs, the Plumber will always have the following spares available with him, which the Resident may use on payment. Alternatively, they may procure /use tsheir own spares:-
(a) Washers for all types of Bib Cocks / Stop Cocks.
(b) Internal washers for Cistern.
(c) Washers for PVC Pipes
(d) Spindles for Bib Cock – all sizes.
(e) Steel Bib Cock, Stop Cock and Regulator for Jet
- Rates for Emergency Repairs, viz between 8 PM and 8AM will be double the above rates.
Appx B
RATE LIST FOR ELECTRICIANS
Repairs
- Opening of Switchboard including repairs /replacement of -Rs 50/- per Switchboard existing type of Switches / Sockets.
- Replacement of MCB/TPN/RCCB -Rs 50/-
- Repair of existing Light Points – Rs 50/-
- Repair of internal wiring – To be mutually negotiated.
Replacements
- Replacement of Bulbs / Tube lights – Rs 20/- per item.
Installation
- Installation of new Light Point (Simple) – Rs 50/-
- Installation of Fancy Light Point – Rs 100/-
- Installation of Fan – Rs 100/-
- Installation of Geyser – Rs 200/-
Note:- Replacements and Installations will be undertaken by the Electricians in their own time. However, inordinate delay in the same may be reported to the OIC Maintenance.